Frequently Asked Questions

FAQ

Welcome to our Frequently Asked Questions section, where we aim to provide clear and concise answers to your most common queries!

Ordering

Guidance on how to place an order and register on our website, ensuring a seamless shopping experience from start to finish.

How do I order?

Step 1

Browse

Explore our extensive selection of herbal strains, concentrates, and accessories with ease. Simply click on the items you're interested in to add them to your cart.

Step 2

Sign Up

Signing up with Creator's Choice is fast and straightforward. With your account, you can swiftly proceed to checkout, make payments with a click, and keep tabs on your orders.

Step 3

Payment

Just follow the easy steps to make your payment at checkout. After your payment is confirmed, you can track your order via your account on our website.

Who is eligible to purchase on Creator's Choice?

Only individuals aged 19 and above residing in Canada are authorized to order products from our website. No exceptions will be made to this policy.

How do I become a member?

Joining us is hassle-free and without cost. Simply confirm you are 19 or older and a resident of Canada to sign up for free!

Payments & Fees

Essential information regarding accepted payment methods and associated fees for your transactions.

What payment methods do you accept?

On our website, we accept all major credit cards. In store, we only accept cash (we have an ATM in the store). Please adhere to the provided checkout instructions.

Refunds & Exchanges

Purchases of consumable items are final; we do not offer refunds or exchanges. Should your package go missing in transit, we will resend the product.

Shipping / Canada Post

Detailed information on shipping timelines and policies regarding late deliveries and package tracking, and comprehensive guidance to assist with your delivery expectations.

Do you offer local shipping?

Yes! If your address falls within the deliverability area and you order before 2PM, your order will be included in our local deliveries for the day. Check to see if your address is within the deliverability area.

Do you offer FREE shipping locally?

Yes! If you spend $200 or more on your order and you reside within the deliverability area, you will be eligible for FREE local delivery! Just choose "FREE Shipping" as your delivery method at checkout. Check to see if your address is within the deliverability area.

How long will I have to wait for my package to be delivered?

Delivery times across Canada vary. We dispatch all items through Canada Post.

Do you ship outside of Canada?

We do not offer shipping outside of Canada.

My package hasn't arrived yet, what can I do?

If your package does not arrive as scheduled, please reach out to us via email at website@creatorschoice.ca

My tracking number isn't working, can you help?

FAQ

Frequently Asked Questions

Welcome to our Frequently Asked Questions section, where we aim to provide clear and concise answers to your most common queries!

Ordering

Guidance on how to place an order and register on our website, ensuring a seamless shopping experience from start to finish.

Step 1

Browse

Explore our extensive selection of herbal strains, concentrates, and accessories with ease. Simply click on the items you're interested in to add them to your cart.

Step 2

Sign Up

Signing up with Creator's Choice is fast and straightforward. With your account, you can swiftly proceed to checkout, make payments with a click, and keep tabs on your orders.

Step 3

Payment

Just follow the easy steps to make your payment at checkout. After your payment is confirmed, you can track your order via your account on our website.

Only individuals aged 19 and above residing in Canada are authorized to order products from our website. No exceptions will be made to this policy.

Joining us is hassle-free and without cost. Simply confirm you are 19 or older and a resident of Canada to sign up for free!

Payments & Fees

Essential information regarding accepted payment methods and associated fees for your transactions.

On our website, we accept all major credit cards. In store, we only accept cash (we have an ATM in the store). Please adhere to the provided checkout instructions.

Purchases of consumable items are final; we do not offer refunds or exchanges. Should your package go missing in transit, we will resend the product.

Shipping / Canada Post

Detailed information on shipping timelines and policies regarding late deliveries and package tracking, and comprehensive guidance to assist with your delivery expectations.

Yes! If your address falls within the deliverability area and you order before 2PM, your order will be included in our local deliveries for the day. Check to see if your address is within the deliverability area.

Yes! If you spend $200 or more on your order and you reside within the deliverability area, you will be eligible for FREE local delivery! Just choose "FREE Shipping" as your delivery method at checkout. Check to see if your address is within the deliverability area.

Delivery times across Canada vary. We dispatch all items through Canada Post.

We do not offer shipping outside of Canada.

If your package does not arrive as scheduled, please reach out to us via email at website@creatorschoice.ca

If your tracking number isn't working, please reach out to us via email at website@creatorschoice.ca

Want to order over the phone?

Talk to one of our consultants:

Store Hours

Our store hours are currently:

Monday to Sunday:
10am - 9pm

Find Us On Social Media

Get involved - connect with us through one of our social media profiles:

Wholesale Opportunity

Looking to carry Creator's Choice products in your retail location?

Sign up for exclusive deals and promotions!

Please enter your information below:

FAQ

Frequently Asked Questions

Welcome to our Frequently Asked Questions section, where we aim to provide clear and concise answers to your most common queries!

Ordering

Guidance on how to place an order and register on our website, ensuring a seamless shopping experience from start to finish.

Step 1

Browse

Explore our extensive selection of herbal strains, concentrates, and accessories with ease. Simply click on the items you're interested in to add them to your cart.

Step 2

Sign Up

Signing up with Creator's Choice is fast and straightforward. With your account, you can swiftly proceed to checkout, make payments with a click, and keep tabs on your orders.

Step 3

Payment

Just follow the easy steps to make your payment at checkout. After your payment is confirmed, you can track your order via your account on our website.

Only individuals aged 19 and above residing in Canada are authorized to order products from our website. No exceptions will be made to this policy.

Joining us is hassle-free and without cost. Simply confirm you are 19 or older and a resident of Canada to sign up for free!

Payments & Fees

Essential information regarding accepted payment methods and associated fees for your transactions.

On our website, we accept all major credit cards. In store, we only accept cash (we have an ATM in the store). Please adhere to the provided checkout instructions.

Purchases of consumable items are final; we do not offer refunds or exchanges. Should your package go missing in transit, we will resend the product.

Shipping / Canada Post

Detailed information on shipping timelines and policies regarding late deliveries and package tracking, and comprehensive guidance to assist with your delivery expectations.

Yes! If your address falls within the deliverability area and you order before 2PM, your order will be included in our local deliveries for the day. Check to see if your address is within the deliverability area.

Yes! If you spend $200 or more on your order and you reside within the deliverability area, you will be eligible for FREE local delivery! Just choose "FREE Shipping" as your delivery method at checkout. Check to see if your address is within the deliverability area.

Delivery times across Canada vary. We dispatch all items through Canada Post.

We do not offer shipping outside of Canada.

If your package does not arrive as scheduled, please reach out to us via email at website@creatorschoice.ca

If your tracking number isn't working, please reach out to us via email at website@creatorschoice.ca

Want to order over the phone?

Talk to one of our consultants:

Store Hours

Our store hours are currently:

Monday to Sunday: 10am - 9pm

Find Us On Social Media

Get involved - connect with us through one of our social media profiles:

Wholesale Opportunity

Looking to carry Creator's Choice products in your retail location?

Sign up for exclusive deals and promotions!

Please enter your information below:

Find My Perfect Product!

I'm looking to find a product for:

Monday to Sunday:
10am - 9pm